Contact Us
RESPONSE IN LESS THAN 24 HOURS
Should we talk?
Have questions about your guest list, a VIP reservation, an event, or want us to add your club? This is the place.
PRESENCIA LOCAL
Field Team
We have local teams in our major cities to resolve any unexpected issues the very same night.
Barcelona
Headquarters
Ibiza
Seasonal Team
Dubai
Home team
Madrid
Home team
BEFORE CONTACTING US
Frequently Asked Questions
We usually respond to WhatsApp messages within 2 hours and 30 minutes during business hours. For email, we respond within 24 hours.
If you’re a promoter, yes—you decide which nights, events, or guest list conditions you want to post. We can advise you on what works best in your city. But if you’re an event organizer, no—that’s determined based on the days the club makes available.
Yes, some clubs allow it as long as you give us at least 48 hours’ notice. After that, it depends on the specific club’s policy.
Keep in mind that many conditions vary by club and city; sometimes you may lose the €100 table reservation fee.